Websites
Marketing sites, landing pages, and ongoing content work — built to load fast, read well on a phone, and stay easy for your team to update.
Web development & custom software
Software for the work you already do.
We design and build websites and business applications for companies whose work has outgrown a shared inbox and a folder of spreadsheets. The system gets shaped around your process — not the other way around.
Websites · Internal tools · Integrations · Support
Services
Custom software
Internal applications for the parts of the business no off-the-shelf product fits: ticketing, scheduling, billing, inventory, reporting.
Integrations & automation
Connecting the tools you already pay for — accounting, email, storage, spreadsheets — so the same data stops being retyped in four places.
Support & maintenance
Hosting, updates, backups, monitoring, and a person who answers when something breaks at an inconvenient hour.
Selected work
Internal platform
Helpdesk and ticketing system
Built for a managed IT services provider
Support requests arrived by phone, email, and hallway conversation, and nobody could say what was open. We replaced that with a single queue: tickets come in through one intake, route by client and priority, and carry SLA timers that make the urgent ones obvious. Technicians work from a stripped-down mobile view in the field; managers get the day's picture without asking anyone for a status update.
- Engagement
- Full build, then ongoing releases and support
- Built
- Ticket intake and routing, SLA timers, client and asset records, technician mobile view, customer portal, time tracking, reporting
- Outcome
- One queue in place of a shared inbox and three spreadsheets, with a written history on every request
Product development
Digital invoicing and document platform
Built for a business-to-business billing company
Invoices came in on paper and as email attachments, then moved through approvals by hand. We built the platform that takes them in, reads and stamps each document, routes it to the right approver, and files it as a searchable record. Line items reconcile against the accounting system, and every edit, approval, and resend is written to an audit trail that holds up when someone asks what happened to invoice 4471.
- Engagement
- Product development, ongoing feature releases
- Built
- Document capture and stamping, approval routing, line-item review, PDF generation and delivery, accounting integration, full audit trail
- Outcome
- Paper becomes a searchable record on arrival; approvals happen in the application and every change is traceable
How we work
Scope
We start with what your team does today — the steps, the exceptions, and the workarounds everyone has stopped mentioning. The estimate comes after that, in writing, before any code is written.
Build
You see working software early and often instead of a status report. Changes are cheap while a thing is still being built, so that is when we want to hear them.
Keep it running
Launch is not the end of the engagement. Updates, backups, monitoring, and fixes are part of the arrangement, and you keep talking to the people who built it.
Contact
Tell us what is slowing your team down.
hello@mdmdi.comDescribe the problem in a paragraph or two. We will tell you honestly whether it is something we can fix, and roughly what it would take.